At Modern Camera Shop, we approach photography with the same care and precision that you bring to your craft. Our shipping and returns policies are designed to respect your time and investment in analog photography while ensuring your complete satisfaction.

Shipping Information

Order Processing: All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipment DHL or FedEx
Free Shipping Free for orders over $50 15-25 business days after shipment EMS

Note: We ship globally, with the exception of certain Asian countries and remote regions. Tracking information will be provided for all shipments.

Returns & Exchanges

Return & Exchange Timeframe: We accept returns and exchanges within 15 days from the date you receive your order. This gives you adequate time to test your equipment and ensure it meets your photographic standards.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within the 15-day return window
  2. Complete the Return Request Form using the template provided below
  3. Wait for approval and shipping instructions – we’ll respond within 1-2 business days
  4. Package your item securely using the original packaging when possible
  5. Ship the item back to us at the address provided in your return instructions
  6. Track your return and keep your shipping confirmation

Return Request Form Template

Please use the following template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Modern Camera Shop Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s) and SKU if available] Reason for Return: [Please provide details] I understand that the item must be in its original condition with all packaging and accessories. Please provide return shipping instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Processing

Once we receive and inspect your returned item:

  • Refund Timing: Refunds are processed within 3-5 business days after we receive your return
  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • Exchange Processing: Exchanges are processed once we receive your return, and the replacement item is shipped within 1-2 business days

Non-Returnable Items

To protect all members of our analog photography community, the following items cannot be returned or exchanged:

  • All types of film (110 Film, 120 Film, 35mm, 35mm Film, 4×5 Film, Instant Film, Polaroid film of all types) – Due to the sensitive and perishable nature of photographic film
  • Opened or used camera equipment that shows signs of wear or use beyond basic inspection
  • Items not in original condition, missing accessories, or damaged due to customer mishandling
  • Final sale items clearly marked as such at time of purchase

International Returns

As we serve a global community of analog photographers, international returns are accepted following the same policy. Please note:

  • Customers are responsible for return shipping costs and any applicable customs duties
  • Return shipping should use a trackable service (DHL, FedEx, or EMS)
  • Refunds will be issued in US Dollars, and currency conversion differences may apply

Questions?

Our customer service team is here to help with any questions about shipping, returns or exchanges.

Email: [email protected]

Address: 3921 High Meadow Lane, Lock Haven, US 17745

We’re committed to ensuring your satisfaction with every purchase, just as we’re committed to preserving the art of analog photography.